customer service
Companies that adopt automation and other advanced technologies can reap significant rewards — higher profits, reputation-building positive PR and more — if they succeed at improving services for customers. But such solutions only work over the long run if businesses also keep a focus on more fundamental “boring” infrastructure as well. As
infrastructure
Before it can become smart and efficient enough to accommodate a brave new world of electric cars and renewable energy, today’s electricity grid needs a big fix for its currently hobbled state. While “smart” suggests shiny, modern and fast, the current electricity infrastructure in places like the US is
infrastructure
Rising petrol prices and increasingly difficult-to-extract oil might threaten the US’s car-dependent transportation system, but engineering executives see an even more pressing problem ahead: the need to develop and maintain the nation’s energy infrastructure. Building an infrastructure that can accommodate both traditional and renewable energy sources — and doing
infrastructure
Judging by the latest report from the World Economic Forum, it sounds as if the world’s infrastructure — highways, water systems, power grids, etc. — are being held together with chewing gum and baling wire. The report, “Positive Infrastructure: A Framework for Revitalising the Global Economy,” finds there’s a worldwide