algorithms
Automation, artificial intelligence and digital business get a lot of attention today as cutting-edge ways to improve customer service. But are they really as promising as they’re made out to be? Not according to the 11th annual Accenture Global Consumer Pulse Survey, released earlier this year after polling of
algorithms
Analytics, automation and machine learning are making it possible for enterprises to target specific customer audiences with new content, products and services personalized for their unique needs and interests. But before you take aim at any market niche, it’s critical to be sure the data you’re using for
AI
Despite the growing use of automation in the workplace, some jobs are still best done by real, live humans. After all, robots aren’t yet cooking and serving en masse in restaurants or tidying guest rooms in large hotels. One novel startup in Hong Kong, though, envisions machines doing better
automation
Back in 2013, a pair of researchers at Oxford University crunched data about several hundred occupations to determine which were at greatest risk from technological change. Their conclusion? Nearly half — 47 percent, to be exact — of all jobs in the U.S. were in danger of seeing human workers replaced
automation
It’s no wonder that a generation used to always-on, instant communication should prefer to access customer service just as quickly and conveniently. But Generation Y’s desire for easy interactions with businesses has been greatly aided by an innovation that wasn’t available until not too long ago: private
AI
If you regularly follow developments in information technology, particularly in the cloud, you’ll be familiar with terms like PaaS (platform as a service) or IaaS (infrastructure as a service), but what about AIaaS? Artificial intelligence as a service might not yet be a widely available cloud offering, but it’
automation
The Singularity is coming. Or is it the Terminator? Or maybe, at long last, we’re on our way to Jetsons-style, automation, where Rosie the Robot handles all the drudgery, freeing up humans to enjoy the good and easy life. It’s hard lately not to notice the proliferation of
automation
A new platform for the industrial internet is designed to help users make the most of machine-to-machine connections and the digital workforce. GE’s PACSystems RXi is a control and computing platform (“PAC” stands for “programmable automation controller”) based on open standards. According to GE, it offers companies a simpler,
automation
The “internet of things,” as the smart grid is called, promises a new era of efficiency, convenience, automation and clean, sustainable energy. But could it also usher in yet another proliferation of apps that are just as pointless and stupid as, say, the iFart? As we’re still so early