'Digital business' shouldn't mean 'human-less' service
Automation, artificial intelligence and digital business get a lot of attention today as cutting-edge ways to improve customer service. But
Are your data 'insights' really insightful? Check first
Analytics, automation and machine learning are making it possible for enterprises to target specific customer audiences with new content, products
Automated recruitment aims to help human job-seekers be heard
Despite the growing use of automation in the workplace, some jobs are still best done by real, live humans. After
'Next Economy' takes people, not just consumers, into account
Back in 2013, a pair of researchers at Oxford University crunched data about several hundred occupations to determine which were
In any demographic, customers expect 'immediacy' and human touch
It’s no wonder that a generation used to always-on, instant communication should prefer to access customer service just as
The next as-a-service offering? Artificial intelligence, or AIaaS
If you regularly follow developments in information technology, particularly in the cloud, you’ll be familiar with terms like PaaS
Robotics make self-service business easier than ever
The Singularity is coming. Or is it the Terminator? Or maybe, at long last, we’re on our way to
GE aims for simpler, cheaper 'industrial internet'
A new platform for the industrial internet is designed to help users make the most of machine-to-machine connections and the
Aiming for smart, rather than just clever
The “internet of things,” as the smart grid is called, promises a new era of efficiency, convenience, automation and clean,
