Einstein 'makes every customer interaction smart'
Already a dominant force in customer relationship management, Salesforce is now laying claims to be the “world’s smartest CRM”
ObEN brings your voice to the Internet of Things
The Pasadena-based startup ObEN is hoping to out-Babel the Babel fish… except for speaking in any language rather than understanding
'Delighting' customers... or creeping them out?
More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence
Billion-dollar Chinese startup aims to create 'ecosystem of digital life'
From digital health records to real-time fitness trackers to telehealth and cognitive computing systems like IBM’s Watson, healthcare has
Automated recruitment aims to help human job-seekers be heard
Despite the growing use of automation in the workplace, some jobs are still best done by real, live humans. After
The next as-a-service offering? Artificial intelligence, or AIaaS
If you regularly follow developments in information technology, particularly in the cloud, you’ll be familiar with terms like PaaS
Intelligent customer experiences? We haven't seen anything yet
Businesses have long recognised that a loyal, repeat customer is far more valuable than a brand-new one. Most also realise
The Luddites had a point
No, machines are not taking over the world. Nor should we stop progress. But people are too quick to dismiss
