analytics

Sep
30

Customer emotions can increase service costs, call times

Lots of companies talk about keeping customers satisfied, happy or even “delighted,” but a new study has dug deeper by
1 min read
Sep
07

'Delighting' customers... or creeping them out?

More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence
2 min read
Aug
26

Billion-dollar Chinese startup aims to create 'ecosystem of digital life'

From digital health records to real-time fitness trackers to telehealth and cognitive computing systems like IBM’s Watson, healthcare has
2 min read
Oct
04

Echelon, Oracle target the new challenges facing EU utilities

As the European Union rolls out smart electricity meters and other grid-modernizing technologies, utility companies are facing more challenges than
1 min read
Sep
28

New Energy Control Center monitors building energy use 24/7

It’s one more sign of how energy is increasingly equivalent to security: From its new Energy Control Center (ECC)
1 min read
Sep
27

Team effort helps utilities 'see' details on grid health

A combination of technologies from two companies is aimed at helping utilities get detailed information about grid performance that can
1 min read
Sep
26

Remote energy audits could rival those from on-site visits

Utilities often find it hard to help commercial-building operators analyze and reduce their energy consumption, because on-site audits are costly
1 min read
Jul
28

New IBM lab aims to speed up innovative services

IBM has created a new Services Innovation Lab aimed at speeding up both its technology service offerings and capabilities. The
1 min read
Jun
20

Analytics tool aims to make sense of grid's 'big data'

Utilities and data center operators have a new analytics tool available to help them make sense of the massive volumes
1 min read
May
11

Smart-grid data: How much is enough (or too much)?

More and more, technology companies are realising “there’s gold in them thar data” … as in all the data that
2 min read