'Delighting' customers... or creeping them out?
More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence
'Digital business' shouldn't mean 'human-less' service
Automation, artificial intelligence and digital business get a lot of attention today as cutting-edge ways to improve customer service. But
Are your data 'insights' really insightful? Check first
Analytics, automation and machine learning are making it possible for enterprises to target specific customer audiences with new content, products
