Dec
11
The wisdom of data
As cities, buildings, things and people become more connected, less attention will be paid to what is connected and how,
2 min read
Latest
Sep
30
Customer emotions can increase service costs, call times
Lots of companies talk about keeping customers satisfied, happy or even “delighted,” but a new study has dug deeper by
1 min read
Sep
21
Maharashtra eyes smarter cities with help from Oracle, HP
Maharashtra, the largest state economy in India, has ambitious plans to quickly develop smart cities across the region and improve
1 min read
Sep
19
Einstein 'makes every customer interaction smart'
Already a dominant force in customer relationship management, Salesforce is now laying claims to be the “world’s smartest CRM”
1 min read
Sep
16
Digital Leaders - Q&A with Roland Schaar
In our next Digital Leaders spot we talk to Roland Schaar, CIO of Paysafe.
Tell us a bit about yourself,
5 min read
Sep
14
ObEN brings your voice to the Internet of Things
The Pasadena-based startup ObEN is hoping to out-Babel the Babel fish… except for speaking in any language rather than understanding
2 min read
Sep
12
Welcome to 'the API economy'
What’s one of the greatest enablers of digital business today? APIs clearly have a critical role to play, as
2 min read
Sep
07
'Delighting' customers... or creeping them out?
More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence
2 min read
Sep
05
Even in the digital business era, success requires learning, localization
In today’s digital business era, it can be easy to slip into believing that customers around the world all
2 min read
Sep
02
For good customer experience, basics first -- not tech -- are essential
What does it take to turn an organization around from poor customer service to good… or at least better? Digital
2 min read