Market Research and Insight

IBM has created a new Services Innovation Lab aimed at speeding up both its technology service offerings and capabilities. The lab of some 200...

IBM has created a new Services Innovation Lab aimed at speeding up both its technology service offerings and capabilities.

The lab of some 200 technology experts hand-picked from around the company will focus on such projects as applications for mobile computing and smarter networks, cloud computing, advanced analytics and service delivery automation.

“Our singular focus is to help our clients capitalize on technologies that solve problems and create new possibilities,” said Mike Daniels, senior vice president and group executive for IBM Services.

The main mission for experts in the Services Innovation Lab will be to create software from the intellectual property generated during client engagements. The idea is to make it faster and easier to replicate the solutions IBM offers for many more customers around the globe.

“The Services Innovation Lab is creating a research environment that leverages advances in services science, analytics and cloud computing to create innovation that matters for our clients anywhere in the world,” said Mahmoud Naghshineh, vice president and director of the IBM Services Innovation Lab. “Our efforts are focused on understanding the problems of service organizations from the perspectives of people, practices, information and technology to provide them new opportunities for revenue, cost savings and to foster innovation.”

The lab will operate out of IBM Research’s labs in locations including New York, California, China, Israel, India, Japan, Switzerland and Brazil.

Dan Ilett